ESC Spectrum is a leading provider of systems and services for stack emissions monitoring at power plants and other industries throughout the country. We are looking for a Field Service Manager to join our team in Indianapolis.

This position is responsible for the management of our Indianapolis-based field service team including the remote technicians assigned to this office.

As a Field Service Manger, you will:

• Hire, mentor, and develop a team of top performers and Ideal team players.
  
• Ensure contracts and projects are successful including but not limited to managing the customer’s expectations, scheduling, allocation of resources and ensuring invoicing and project closure are complete. This will require working with other department managers and their teams to successfully complete common projects.
  
• Participate in discussions with prospective clients and the sales team to ensure a technical understanding of client’s needs.
  
• Provide technical input in all phases of projects including pre-bid, bid and implementation. This may require participation in customer meetings either remote or on site.
  
• Develop relationships with customers and build their trust in ESC Spectrum, leading to long-term retention of these customers.
  
• Participates in strategic planning particularly related to field service.
  
• This position is based in our Indianapolis office.

What You'll Need:

• Be a top performer and ideal team player who embodies our core values.
• Industry and technical experience sufficient to understand the problems and challenges of the teams but not necessarily be the technical expert in all applications and types of projects.
• Ideal candidate would have 5+ years CEMS Field Service experience.
• Ideal candidate would have a demonstrated track record of managing people and projects.
• Ability to address customer concerns and manage expectations effectively.
• Ability to collaborate with other functional groups.
• Excellent communication and written skills
• Excellent skills with MS Office including Excel and MS Word
• Ability to travel up to 25%

What We Offer:

• Casual work environment
• Competitive Salary and benefits package including Medical, Dental, Vision, and 401K with company match
• Company paid Short-Term and Long-Term Disability, and Life Insurance (2X annual salary)
• Paid Time Off (PTO)
• Nine paid holidays per year and one personal day

About ESC Spectrum
We have been in business for over 50 years and over 50% of electric utility power plants use ESC Spectrum software or services. We have a stable business model, and we are continuing to grow by expanding to serve petroleum refineries and petrochemical plants. ESC Spectrum has a team of over 200 employees with offices in Austin, Indianapolis, Pensacola, and Pittsburgh. Our teams are made up of dedicated, smart and reliable employees.

For more information about ESC Spectrum, visit our website: www.escspectrum.com/about

Our values are at the center of our business:

• We, not me
• Game On
• Do right by the Customer

Relocation assistance is not available for this position.

Equal Opportunity Employer, including Disability/Vets

We are not able to provide sponsorship (H-1B visa, etc.) for employment at ESC Spectrum.